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Buy Schaeffer Oil Because It's Wise

Last updated: Dec 21, 2014

Customer Service Policy For stores.Buy1oils.com website by Buy1oils
 


The mission of stores.Buy1oils.com (website by Buy1oils) is to make available quality lubricants for sale to the community at large. This includes engine oils, heavy duty greases, gear lubes, hydraulic fluids, metal working fluids, biodegradable oils, food grade, fuel additives and cleaners. We will provide up-to-date and accurate information for all of these products. 

The stores.Buy1oils.com (website by Buy1oils) strives to act as the most convenient point of access for quality products and information. In fulfilling its mission, the stores.Buy1oils.com (website by Buy1oils) strives at all times to provide excellence in customer service. 

Excellence in customer service means that educated and knowledgeable staff is ready to assist you in finding the products you that are correct for your applications. Please call or email us if you have a technical question.  If we don't have an immediate answer we will research this for you (The TD Sheets are all available on each product's detailed description). If you make the choice yourself you do at your own risk so if you have any doubts please contact us. 

Excellence in customer service also means that the stores.Buy1oils.com website by Buy1oils staff will try to offer products in a fair manner that treats everyone with courtesy and respect and asks for courtesy and respect in return. The following elements are emphasized in providing public service: 

stores.Buy1oils.com (website by Buy1oils)
staff will treat every patron with equal respect and every request with equal importance. Courtesy and attention to the needs of our customers will be the key to all interactions. Staff will try to be flexible in meeting stores.Buy1oils.com (website by Buy1oils) patrons' needs. Whenever possible, judgment calls will be made in the patrons' favor.

Skilled Buy1oils staff will use their knowledge of product's to fulfill requests in a timely manner or present alternatives when requests cannot be met immediately. stores.Buy1oils.com (website by Buy1oils) policies and procedures exist to make stores.Buy1oils.com (website by Buy1oils) products available on an equitable basis. If anyone has a question about why Buy1oils has a policy or if the purpose of a policy is not understood, an explanation should be provided or else referred to a supervisor. The ultimate goal of stores.Buy1oils.com (website by Buy1oils) service is to meet our patrons' expectations for service while fulfilling the stores.Buy1oils.com (website by Buy1oils) mission. Any comments are welcome regarding how well those expectations are being met. 

 

ETHICS:

stores.Buy1oils.com website by Buy1oils patrons deserve equal consideration and respect for their requests for our service. stores.Buy1oils.com website by Buy1oils staff will seek to carry out the mission of the stores.Buy1oils.com website by Buy1oils in a way that provides optimum service to all. Buy1oils staff recognize the confidentiality rights of its patrons. As a result, stores.Buy1oils.com website by Buy1oils staff will not reveal the identity of people using its products to a third party nor will stores.Buy1oils.com website by Buy1oils staff reveal the products used by another of its patrons unless it has permission. All requests for information will be considered confidential and such requests will never be discussed with a third party, except with another employee for the purpose of answering the question. Staff members will respond to inquiries with the best factual information available. In particular, stores.Buy1oils.com website by Buy1oils staff may direct patrons to sources of consumer information, and may recommend other products or services for the purpose of helping their customers. 

Note* Orders placed online or by phone that are placed on will call need to be picked up within 30 days of invoice date. Will call orders not picked up within 30 days will no longer be available and their will be no refund.

 

RISK OF LOSS

All items purchased from stores.Buy1oils.com / Buy1oils  are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. The carriers will notify us if packaging is insufficient. We will provide replacement in this cause. We have a great reputation so please feel safe.

 

RETURNS, REFUNDS AND TITLE

A complaint must be filed first by email.  Please wait for a reply and directions or remedy.  stores.Buy1oils.com / Buy1oils does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, stores.Buy1oils.com / Buy1oils does not take title to the refunded item.

 

PRODUCT DESCRIPTIONS

 stores.Buy1oils.com / Buy1oils attempts to be as accurate as possible. However, stores.Buy1oils.com / Buy1oils does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by stores.Buy1oils.com / Buy1oils itself is not as described, your sole remedy is to return it in unused condition. 

 

 

Customer service Phone number is 1-360-336-2319 

Customer Service Hours are from 8:00 - 5:00 Monday through Friday Pacific Time.

We can be reached by email at customerservice@buy1oils.com

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