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Our Customer Safe Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund minus a 20% restocking fee. Bucket quantities are not returnable so please order correctly.

You may exchange most new, unopened items within 30 days of delivery for a full refund.  The 20% restocking fee will be waived.  The replacement order will fall within new order policies.  We will refund your original order and place a new order for the correct merchandise.  

You can expect to receive your refund within four weeks of giving your package to the return shipper. In most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If we ship your order incorrect or incomplete we will reship the correct items at no cost to you.  We will send you a prepaid addressed label to return the incorrect items.  We will pay the return shipping costs.

Our Customer Safe Shipping Policy

Individual orders over $75 qualify for free shipping (lower 48 states). We can ship to virtually any physical address in the world. (Note that there are restrictions on some products, and some products cannot be shipped to international destinations). Call 360-336-2319 if you have questions.

You are responsible to provide a physical address for shipping.  We cannot ship to a PO Box.  We use USPS Priority Mail, Smart Post (USPS), FedEx ground or UPS ground shipping. Larger orders may be shipped by a commercial carrier that generally requires you to sign for the shipment.  If you are not able to use any one of these, please note it on your order. Not doing this may cause shipping delays. If your order is returned to us because it was undeliverable to the address that you supplied, we will charge a $15 reship and handling fee. 

The shipping rates (outside the lower 48 states) for items are weight-based. The weight of most items can be found on its detail page (under Additional Info). All weights will be rounded up to the next full pound.

Delivery dates are estimated. If the tracking for your order shows delivered but you did not receive your order, please contact the shipper to resolve any issues.  When ordering with an expected deadline or if item is time sensitive, we will do our best but cannot be held responsible for delays.

Damaged or missing merchandise

Please thoroughly inspect your merchandise upon receipt. If there are damages to report, contact us within 3 business days from the date of delivery (email).  We will not replace damaged or missing product after this 3-day period.

Proof: Photos of contents must be provided within three days of delivery.  Photos must be shown inside and out of original packaging along with notes stating the problem(s) and reason(s) why contents cannot be used for their intended purpose. Email photos and notes.

Customer Responsibilities

Before purchasing please confirm you are ordering the correct item(s).  On many oils or greases you are given choices.  Choices for grease are numbered from lowest (thin) to highest (thick).  Choices for oil are either for ISO number or SAE numbers.  It is important to order the correct lubricant for each application according to the manufacturers specifications. 

Best Of All Our Policies Reflect Our Integrity

We value our customer relations and stand behind our service.

5.30.19  

 

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