Our Customer Safe Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund minus a 20% restocking fee. Bucket quantities are not returnable so please order correctly.
You may exchange most new, unopened items within 30 days of delivery. The 20% restocking fee will be waived. The replacement order will fall within new order policies. We will refund your original order and place a new order for the correct merchandise.
You can expect to receive your refund within three weeks of giving your package to the return shipper. In most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 5 business days), the time it takes to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item Please call our customer service line at (360) 336-2319 or send an email to firstname.lastname@example.org. Please include your order number and the reason for the return.
If we ship your order incorrect or incomplete we will reship the correct items at no cost to you. We will send you a prepaid addressed label to return the incorrect items and we will pay the return shipping costs.
Our Customer Safe Shipping Policy
Individual orders over $75 qualify for free shipping (lower 48 states).
You are responsible to provide a physical address for shipping. We cannot ship to a PO Box. We use USPS Priority Mail, Smart Post (USPS), FedEx ground or UPS ground shipping. Larger orders may be shipped by a commercial carrier that generally requires you to sign for the shipment. If you are not able to use any one of these, please note it on your order. Not doing this may cause shipping delays. If your order is returned to us because it was undeliverable to the address that you supplied, we will charge a reship fee based on the original shipping cost (that we paid).
Due to difficulties in shipping products we have discontinued shipping to Alaska, Hawaii and Canada effective 6/1/2020. If you have your own shipper you can contact us and we will see if we can work with you on this.
Delivery dates are estimated. If the tracking for your order shows delivered but you did not receive your order, please contact the shipper to resolve any issues. When ordering with an expected deadline or if item is time sensitive, we will do our best but cannot be held responsible for delays.
If temperatures are freezing or below freezing, then we are unable to ship these products: ■ 163 RustStop Outdoor ■ 168 RustStop Indoor ■ 232 Vex Concentrate ■ 233 Wet-Sol® ■ 233G Wet-Sol® Gro ■ 235 Wet-Sol® 99 ■ 266 Citrol® ■ 266LV Citrol® Low VOC ■ 266C Citrol (California only) ■ 311 Synkool SS™ ■ 332 Turbo Red® Cleaner Concentrate ■ 350 Crete Crusher ■ 359 Shaker Slick ■ 411 Maxkool SS® ■ 412 Tap Shield ■ 414 Maxkool Ultra ■ 511 Ultrakool SS® ■ 611 Machine Kleen™ ■ 721 RustEnder ■ 738 Citrol® X ■ 739 Citrol® II ■ 4002 Bed Release ■ 4009 Super Slick. We will ship as soon as the weather allows.
Damaged or missing merchandise
Please thoroughly inspect your merchandise upon receipt. If there are damages to report, contact us within 3 business days from the date of delivery. We will not replace damaged or missing product after this 3-day period.
Proof: Photos of contents must be provided within three days of delivery. Photos must be shown inside and out of original packaging along with notes stating the problem(s) and reason(s) why contents cannot be used for their intended purpose. Email photos and notes.
Before purchasing please confirm you are ordering the correct item(s). On many oils or greases you are given choices. Choices for grease are NLGI numbers from lowest (thin) to highest (thick). Choices for oils are either for ISO or SAE numbers. It is important to order the correct lubricant for each application according to the manufacturers specifications.
Best Of All - Our Policies Reflect Our Integrity
We value our customer relations and stand behind our service!